Help centre
Frequently asked questions
Practical answers about ordering from MyBathroom and choosing bathroom products.
Helpful answers
Ordering and product questions
These answers are general guidance, not confirmation that every product or variant has a particular feature. Check the exact product specifications and manufacturer instructions before ordering.
Installation: hardwired or plumbed items should be assessed and installed by an appropriately qualified professional.
Are Mixers for Bathroom Showers compatible with different showerhead types?
Yes, most Mixers for Bathroom Showers are compatible with various showerhead types, providing versatility in design and functionality.
I HAVEN’T RECEIVED MY ORDER YET! IS IT LOST?
If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@customersupport.care
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.
DO YOU HAVE A SHOP LOCATION?
We are a “online supplier”, with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.
DO I GET A RECEIPT FOR MY ORDER?
We send an order confirmation after checkout. When the fulfilment partner dispatches the order, we send the available carrier and tracking details by email.
WHAT ARE YOUR DELIVERY OPTIONS AND HOW LONG WILL IT TAKE?
UK standard delivery is estimated at 5–7 working days. Standard delivery is free when the order total after discounts is over £75 and costs £25 below that threshold. Express delivery costs £25 where offered.
WHAT CURRENCY ARE THE PRICES DISPLAYED IN?
All of our prices are displayed in £GBP – Pound Sterling
WHICH PAYMENT METHODS ARE ACCEPTED?
MyBathroom currently supports secure card and PayPal checkout. The payment options available for an order are shown at checkout.