Refund and Return Policy

Changed your mind

For most online purchases, UK consumers may notify us of cancellation within 14 days of delivery and have another 14 days to return the goods. We extend the notification period to 15 days from delivery.

We refund the purchase price and standard outward delivery charge within 14 days of receiving the goods or evidence of return. Optional delivery upgrades need not be refunded. You pay return postage unless the goods are faulty or we agree otherwise.

No cancellation or packing fee applies to statutory withdrawal. Please package returns securely; original packaging is helpful, not a condition of statutory rights. Handling beyond what is needed to inspect the goods may result in a deduction for diminished value. Applicable statutory exceptions, such as certain unsealed hygiene products, remain subject to UK law.

Before dispatch

Contact us promptly to request a change or stop dispatch. If the parcel has already left, use the return process. Dispatch does not end statutory cancellation rights.

Faulty, damaged or incorrect goods

Your rights under the Consumer Rights Act 2015 are separate from change-of-mind returns. Contact us about faulty, damaged, missing or incorrect goods so we can arrange the appropriate remedy at no cost to you.

Arrange a return

Contact support with your order reference and the product involved. We will provide the return address. Please do not send payment details or identity documents. Refunds go to the original payment method unless you expressly agree otherwise.

See UK government returns guidance. Nothing here restricts your statutory rights.